Refund policy

 

1.About Our Products

At SARAHÖ, each creation is handmade, unique, and crafted with care. Slight variations in color, shape, or texture may occur and are an integral part of each piece’s character.
We want you to be fully satisfied with your purchase. That’s why we offer a simple return and refund procedure, in compliance with French consumer law.

2. Who Can Make a Return

Individual customers
You may return a product within 14 days of receiving your order.

Professional customers
Returns are accepted only with prior approval from SARAHÖ.

3. Return Conditions

To be eligible for a return:

  • The product must be unused and in the same condition as when received

  • It must be returned in its original packaging

  • Proof of purchase (invoice or order confirmation) is required

4. Non-returnable items:

  • Products that have been used, damaged, or altered

  • Custom-made or personalized products, except in the case of a defect

5. How to Request a Return

To initiate a return, please contact us by email at:
📩 contact@saraho.com

Please include:

  • Your order number

  • The reason for the return

  • Photos if the product is damaged or defective

We will reply with instructions for returning the product.

6. Refunds

Once the returned product has been received and inspected, we will notify you of the approval or rejection of the refund.
If approved, the refund will be issued to the original payment method within 7 to 10 business days.
Return shipping costs are the responsibility of the customer, unless the product is defective or the error is ours.

7. Exchanges

Exchanges are possible only for defective or damaged products.
To request an exchange, please contact:
📩 contact@saraho.com, specifying your order number and details of the issue.
Delivery times may vary depending on the destination.

8. Returns or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account or card statement

  2. Contact your bank or payment provider (processing times may vary)

If the refund still does not appear, please contact us at:
📩 contact@saraho.com

9. Product Returns

Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.
We strongly recommend using a tracked shipping service to ensure the safe receipt of your return.