1. Company Information

The SARAHÖ website is operated by:

SARAHÖ
Sole proprietorship (micro-entrepreneur)
SIRET: 844 681 478 00021
VAT: not applicable, Article 293 B of the French General Tax Code
Email: contact@saraho.com
Hosting: Shopify Inc.

2. Acceptance of Terms and Conditions

By using this website or making a purchase, you agree to these General Terms and Conditions of Use and Sale.
If you do not accept these terms, you must not use this website or its services.

These terms apply to all users, both consumers and professionals.

3. Products and Prices

Our products are sold exclusively online and in limited quantities.

All products are handmade or artisanally produced; each piece is therefore unique and may show slight variations in shape, size, or texture.

Colors may also vary slightly due to the handcrafted process or differences in screen displays.

Prices are listed in euros and may be changed at any time without prior notice.

4. Orders

You agree to provide accurate and complete information when placing an order.

SARAHÖ reserves the right to limit, suspend, or cancel any order deemed suspicious or abusive.

5. Payment

Payments are securely processed via the Shopify platform.

Displayed prices include all applicable taxes (VAT not applicable, Article 293 B of the French General Tax Code).

6. Delivery and Returns

For consumers:
You have a right of withdrawal of 14 days from the date you receive your order.

Return and refund conditions are detailed in our Refund Policy

Statutory guarantees of conformity and against hidden defects apply in accordance with French law.

For professionals:
Returns are accepted only with prior approval from SARAHÖ.

7. Personal Data

Your personal data is processed in accordance with the GDPR and our Privacy Policy

You may exercise your rights (access, rectification, deletion) by contacting us at:
📩 contact@saraho.com

8. Liability

Products and services are provided “as is.”

SARAHÖ cannot be held liable for indirect or consequential damages, except in cases provided for by law (defective products, inaccurate information).

9. Intellectual Property

All content (texts, images, logos) is protected by intellectual property law.

Any reproduction or use without prior written authorization is strictly prohibited.

10. Third-Party Links

The website may contain links to third-party websites.

SARAHÖ is not responsible for the content or services offered by these external sites.

11. Modifications

SARAHÖ reserves the right to modify these terms or the content of the website at any time.

Continued use of the website after modifications constitutes acceptance of the new terms.

12. Applicable Law and Jurisdiction

These terms are governed by French law.

For professional customers, any dispute shall be submitted to the competent courts of SARAHÖ’s registered office.

For consumers, mandatory legal provisions apply (generally the court of the consumer’s place of residence).

3. Contact

For any questions:
📩 contact@saraho.com